Shipping and Returns
Processing time / delivery time
Please note that the processing time (1-2 business days) is different from the delivery time and must be added to the total delivery time. Complete processing of orders (inspection, packing, shipping and mailing) usually takes 1-2 business days.
Delivery time Free delivery can take 2-5 working days (excluding public holidays) throughout the territory of Latvia.
Delivery time for Express delivery can take 1-2 working days (excluding public holidays) throughout the territory of Latvia.
Free delivery is made through Latvijas Pasts. If at the time of delivery the postman for some reason has not been able to deliver the item, it is delivered to the nearest Latvijas Pasts branch, where the recipient must pick up the item himself.
In some cases, Latvijas Pasts delivers only to the post office. Please follow the order using the shipment tracking number. You can track your shipment here.
Express delivery is made by Latvijas Pasts Eksprespasts courier. In order to receive a shipment by Express Courier, it is mandatory to indicate the recipient's telephone number when placing the order.
Delivery to Omniva parcel terminals throughout Latvia is provided free of charge. When choosing delivery to Omniva parcel terminal, the recipient must indicate the telephone number when placing the order.
We will not be able to cancel or change your shipping address after placing your order, as your order may have already been processed.
We are not responsible for parcels lost or returned to us as rejected, unsolicited, undelivered or due to incorrect or insufficient address.
Right of withdrawal
You have the right to withdraw from this agreement within 14 (fourteen) days without giving any reason.
The right of withdrawal will expire after 14 days from the date on which you have acquired or a third party other than the carrier and specified by you has acquired possession of the goods.
In order to exercise the right of withdrawal, you must inform us, legal address Maskavas street 222A-68, Riga, LV-1019, e-mail address: email@example.com about the decision to withdraw from this agreement.
In order for the right of withdrawal to be complied with, it is sufficient that you send your notice of exercise of the right of withdrawal before the expiry of the right of withdrawal.
Return to replace the item or refund
We will be responsible for exchange or refunds if there are any quality problems within 30 days of receiving the goods. Please contact us first before returning the product. Customers may need to return the product to us, and we will exchange it after we have verified that the product has not been intentionally damaged.